Studio Guidelines
Thank you for your cooperation in keeping PowerHaus Pilates a safe, respectful, and energetic space for everyone!
Training Rules & Regulations
Term of Use
One session is 50 minutes.
It is necessary to use all registered classes within the deadline (e.g. if you have registered for 12 Private Classes, you must use the entitlement within 3 months).
The valid date of usage starts from the first class.
In the case of group classes, if any class has fewer than three participants, the studio reserves the right to cancel or reschedule that class. This is subject to the discretion of the studio.
Extension of Term of Use
It is possible to request an extension of the usage period without any additional charge, provided that the studio is notified in advance and provided with evidence to confirm the reason for the extension.
However, if there is no notification for the extension, the studio will not allow the entitlement to be extended and no refund can be requested in any case.
Refund Policy
The studio reserves the right to refuse any refund in all cases. If you have purchased any package with PowerHaus Pilates studio, you will not be able to request a refund.**
Transfer of Entitlement
You cannot transfer the class entitlement to anyone else in any case.* All rights are with the original purchaser.
Others
There may be changes in instructors depending on the situation of the studio.
Booking & Cancellation Guidelines
Class Booking and Cancellation
If you wish to change or cancel a class booking, please notify us at least 12 hours in advance. You will not be able to cancel or change your booking for the following day.
If you cancel or change your booking on the day of the class, it will be considered as a session attended (1 class deducted).
If you arrive late for a scheduled class, the training session will be conducted according to the remaining time of the appointment.
Group classes are conducted according to the schedule set with others, so please be punctual.
For members with health issues, please request a letter of health information, including precautions or recommendations during exercise, from a physician before starting the training. Please inform the instructor.
In the event of any changes to your health information, please inform the instructor immediately.
We recommend that you consult a halth professional before starting training to check your current physical condition.
